Thursday, 4 September 2008

Missed Pension payments

I've read the press stories about students not receiving their grant cheques. I had a very worrying phone call from a pensioner (Mrs P) this evening. She told me the following.

Mr P is 90 years old. He has Alzheimer's and has not received his state pension payment for 3 months. He is now due over £1,700 in back pension payments. They are obviously stressed.

Mrs P has done more than everything to put this right before calling politicians. She has logged each call. On August 26th Mrs P was promised the money would be in their bank account within 5 working days. It wasn't. Mrs P made follow up calls to the pensions office today and again has been promised the money is coming.

Mr and Mrs P don't blog - so perhaps stories like this are not being reported as quickly as students issues. I would like to know if this is a one off or if others have heard of similar issues. Thanks

Update 5 Sept - I have been told by a benefits expert that the pensions office are notoriously difficult when it comes to discrepencies like this - Mr P had been recieving his pension for 25 years when it suddenly stopped. Surely this is the one most needy group who really have earned a decent level of service from the authorities.

1 comment:

Niccolo Machiavelli said...

The Pensions "service" also have a habit of claiming they have overpaid a pensioner and announcing they are going to deduct money, without ever offering (or responding to demands to give) an explanation of what, when and how they were overpaid.

These people are worse than the Revenue.