I've read the press stories about students not receiving their grant cheques. I had a very worrying phone call from a pensioner (Mrs P) this evening. She told me the following.
Mr P is 90 years old. He has Alzheimer's and has not received his state pension payment for 3 months. He is now due over £1,700 in back pension payments. They are obviously stressed.
Mrs P has done more than everything to put this right before calling politicians. She has logged each call. On August 26th Mrs P was promised the money would be in their bank account within 5 working days. It wasn't. Mrs P made follow up calls to the pensions office today and again has been promised the money is coming.
Mr and Mrs P don't blog - so perhaps stories like this are not being reported as quickly as students issues. I would like to know if this is a one off or if others have heard of similar issues. Thanks
Update 5 Sept - I have been told by a benefits expert that the pensions office are notoriously difficult when it comes to discrepencies like this - Mr P had been recieving his pension for 25 years when it suddenly stopped. Surely this is the one most needy group who really have earned a decent level of service from the authorities.